Page 1 of SCAN - Dodgy firmware upgrade?!? Good Customer Services

Hi there,

Just a quick posting to warn of a potential problem with the latest SCAN SC2000 firmware upgrade but also to praise Scan`s customer service.

I got my first ever Scan player delivered on Monday which I believe is from the Dec 1st batch. Nelley had also e-mailed me with the latest firmware upgrade (v192).

One of the first things I did after testing the machine worked was to apply the upgrade so that I could run the DVD output through my video.

Unfortunately the upgrade completely killed my machine. All that happens now when you turn it on is a blank grey screen alternating with a scrambled signal - the tray does not even open. (I don`t know how other people have got on with this but I won`t be using the upgrade on my new machine).

I wasn`t too happy about this and was a bit worried about how Scan would deal with this after all of the negative postings on this forum.

After sending an e-mail to Nelley explaining what had happened and speaking to Scan`s return`s department on Tuesday (alright - the line was engaged a lot but it didn`t take too long to get through) they arranged a pick and drop for Wednesday (today) which to me seemed pretty efficient customer services.

Everyone I`ve dealt with at Scan has been more than reasonable and I`m very impressed with how quickly they`ve sorted this problem out.

Just wanted to put a different light on Scan as most things on here are so negative about them and their attitude to people`s problems.

Yhandi.

Your lucky to get a machine as they are completely sold out until
jan 5th.
nilesh
scan

Your lucky to get a machine as they are completely sold out until
jan 5th.
nilesh
scan