Info and forum posts by 'crucian1'

This user hasn't used our main site yet, so has no main account at present.

Joined on: Wednesday, 12th March 2003, 00:19, Last used: Wednesday, 12th March 2003, 00:19

Access Level: Harmless

About this user: This user has chosen not to submit a description :(

This user has posted a total of 2 messages. On average, since joining, this user has posted 0 messages a day, or 0 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.

Recent Messages Posted:

RE: Beware of CopyDVDPro software

Thank you very kindly to all the individuals who responded to my concerns with good advice. I certainly will take the time to appropriately read the fine print next time I purchase software...however, this does serve the purpose of informing other consumers to do the same and do your reseach before purchasing...thanks again guys (and gals!?)... :-))...hwm.

Beware of CopyDVDPro software

Beware of the Competition! I recently purchased a copy of CopyDVDPro and to my horror they refused to refund the full amount ($37.00) after I tried their program for only one day. read below...A word to the wise...

Dear Sir,
I wish to request an immediate refund for my purchase $37.00 (U.S.)
of the copy of CopyDVDPro . I understood this
program to be a simple stand alone DVD copy program. I do not
understand anything about copying a DVD with these complex methods
described in the tutorial. I cannot absolutely nor do I wish to use this
program ever again...thank you very much...please inform me how I can
obtain my refund price for this purchase.
Sales wrote:

Hi H,

I can certainly understand your frustration if you thought you were buying a
"one click" application, but that`s not what`s advertised on our website.

Our home page says: "Each package comes with a step-by-step illustrated
tutorial that shows you how to copy a DVD."

On our "Product Comparison" page (www.copydvdpro/compare.htm#0) we give you
a lot more information. For example, the first row shows that unlike
DVDXCopy, Copy DVD Pro is not a single application. The second line tells
you that we include: Freeware utilities (like DVD Copy Plus, DVD Squeeze,
DVD Wizard Pro, DVD Echo, and many others)0.

If you follow the link at the end of each row, you`ll get even more in depth
information. For example, the link above leads to this:

"Each Copy DVD Pro package includes an illustrated step-by-step tutorial
with links to download freeware from our website."

In case you missed this information, we also provide additional information
in our disclaimer. To enable the purchase button on our website, you were
required to indicate that you read and agreed to the terms in our
disclaimer. Among other things, we state this in our disclaimer:

"Each package includes a step-by-step illustrated tutorial and access to our
website to download the freeware utilities. We also provide links to
download a decrypter utility from an alternate website."
www.copydvdpro/disclaimer.htm

This information was available to you prior to you purchasing the product. I
can`t force you to read this, but it is there for your protection. When you
created your PayPal account, you were also required to read and agree to the
terms in their disclaimer. These are legally binding and are meant to
protect both the consumer and the seller. Once you agreed to these terms and
purchase our product, you are bound by this agreement.

Our site has been carefully reviewed by PayPal and we`ve been informed that
it does provide adequate information for the customer to make an informed
decision before purchasing the packages. We also provide additional
information in our disclaimer in case the customer missed something
important.

H, I do as much as I can to inform my customers about what to expect
from my DVD copying packages. I am far more forthcoming than my competitors
about what is included and what are the limitations. If you still feel that
I have misrepresented my product, you may wish to talk with my PayPal
account manager, and inform him of the situation. His name is Tony Ward and
you can reach him by email at: wynot[at]moc.lapyap

I pay considerable pay-per-click advertising fees to put my product on
various search engines and since I also have no verifiable way to remove
these tutorials once they are installed and registered on your machine, I`m
not able to issue a full refund.

I have given refunds in the past when a customer has experienced a hardware
conflict. This doesn`t appear to be the case for you. I`m a reasonable guy
so I`m willing to compromise. In cases such as yours I can offer you a
refund but I`ll have to hold back $15 as a virtual restocking charge. I pay
on average at least $20 in pay-per-click advertising on search engines, so
this money is already spent.

If this is acceptable to you, let me know and I`ll process your refund.

Sincerely,

Gregory :)

-----Original Message-----
From: HWM
Sent: Tuesday, March 11, 2003 1:00 AM
To: selas[at]moc.orpdvdypoc
Subject: Immediate Refund Request

Dear Gregory,
I am willing to accept your offer as indicated below. However, I would like your company to make it absolutely clear to consumers that your DVD copy program is NOT a stand alone application, such as "DVDXCopy," and a few others. I`m certain that I am not the first person, neither the last, to complain about this situation. You obviously must have had sufficient experience by now to create an appropriate response form letter for this type of situation. Thank You...HWM... :-(